Privacy Policy

At Bugster Inc. ("Bugster," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard information when you use our testing automation services, visit our website, or interact with our platform.

This Policy applies to all visitors, users, and customers of Bugster services. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

When we act as a data processor on behalf of our customers, their privacy policies will govern how end-user data is handled. In such cases, please refer to our customers' privacy notices for further information.

If you provide information about others, you confirm you have their consent and have informed them about how their data will be used in accordance with this Privacy Policy.

Information We Collect

We gather various types of information to provide, improve, and develop our services:

• Account Information: When you register or use our services, we collect details such as your name, email address, company name, and contact information.
• Service Usage Data: We collect information about how you interact with our platform, including features used, testing data, and user preferences.
• Technical Information: We automatically collect browser type, IP address, device identifiers, operating system details, and log information when you visit our website or use our services.
• Career Applications: If you apply for a position at Bugster, we collect information related to your application, professional background, qualifications, and other details you provide during the hiring process.
• Communication Records: We maintain records of your interactions with our support team, including emails, chat messages, and other communications you initiate with us.
• Payment Information: For paid services, we collect billing details through our secure payment processors, though we do not store complete credit card information on our servers.

How We Gather Information

• Direct Interactions: Information you provide when signing up, submitting forms, participating in surveys, or communicating with us.
• Automated Technologies: Information collected through cookies, web beacons, and similar tracking technologies when you use our services.
• Third-Party Sources: We may receive information from business partners, social media platforms, analytics providers, and other third parties in accordance with applicable laws.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our testing automation platform and services
• To process transactions and manage your account
• To personalize your experience and deliver relevant features and content
• To send service announcements, updates, and support messages
• To detect and prevent fraud, abuse, security incidents, and other harmful activities
• To measure performance, conduct research, and develop new features
• To comply with legal obligations and enforce our terms of service
• To facilitate corporate transactions, such as mergers or acquisitions, if necessary

Information Sharing Practices

We may share your information with:

• Our Team: Employees and contractors who need access to provide services and support
• Service Providers: Companies that help us operate our business (hosting providers, payment processors, customer support tools)
• Integration Partners: When you choose to connect our services with third-party tools or platforms
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets
• With Consent: When you explicitly consent to the sharing of your information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including research and analytics.

Cookies and Similar Technologies

Our website and services use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. These technologies help us understand how visitors interact with our site, remember your preferences, and improve our offerings.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit functionality or prevent access to portions of our services.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Security Measures

We implement industry-standard technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will promptly delete it. If you believe we may have collected information from someone under 16, please contact us.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing and receiving a copy of your information
• Correcting inaccurate or incomplete information
• Requesting deletion of your information
• Restricting or objecting to certain processing activities
• Data portability (receiving your data in a structured, machine-readable format)
• Withdrawing consent for activities based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a revised effective date. We encourage you to review the policy whenever you access our services.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bugster Inc.
Email: facundo@bugster.dev